Responsibilities & tasks:
-Be responsible for the daily operation as performed by the Operations Team (office side) and lead the Operations Team.
-Work closely together with the (Manager) Warehouse Team in order to ensure an efficient coordination of the daily operation and smooth processing of the clients’ orders.
-Report to the Managing Director.
The activities include among others:
Control of daily operational tasks including related administration:
•Control and oversee the whole inbound/outbound order processing flow, transport arrangements, import/export arrangements including customs clearance, etc.
•Handling of and response to operational questions, requests or complaints of clients, sending daily/monthly (stock) reports to clients, issuance and handling of damage or incidents reports.
•Entry and maintenance/control of relevant operational data in the company’s (IT/WMS) systems and files, checking of costs invoices, preparation of data for and issuance of sales invoices (Exact system).
•Monitoring customs-related activities, support and coordination of the Customs Declarant’s work (contacting software providers, Tax Office/Customs Office, external consultant etc.), handling of applications for new/changes in customs licences as well as for monitoring documents, certificates of origin or BTI’s, issuance of reports.
•Handle AEO-related activities, such as being the contact person for the AEO team at Customs/Tax Office, preparing and submitting the necessary paperwork for AEO status maintenance (AEO Guidelines/Self-Assessment), updating related procedures (e.g. safety & security of the company’s facility and cargo handling), etc.
•Participate in non-routine or special operational projects at the management’s request such as preparations of and on-site support for exhibitions, site surveys for clients, etc.
•Review, adjustment and drafting of (new) procedures and work instructions in close consultation with all teams/colleagues involved.
•Review of (daily) operational processes for improvement in terms of efficiency and quality, including internal discussion of ideas for improvement via IT tools or otherwise with all teams/colleagues involved.
•Daily management of the Operations Team, including guiding, training and evaluating staff, planning of work and task assignment, holiday/absence and overtime planning and registration, etc.
•Collection of data and issuance of various reports for the management, translation and implementation of KPI set by the management and/or customers into the daily operation.
•Participation in (operational) team and management meetings and meetings with customers/subcontractors regarding logistics service requests, price quotations and/or changes.
Maintaining & expanding business tasks:
•Handle customer service-related activities, such as having meetings and maintaining periodical contact with clients regarding the company’s performance and quality level (incl. reporting to management), performing periodical customer satisfaction surveys, collection and follow-up on possible requests for change or process improvement and/or (escalated) complaints from the client’s side.
•Support the Managing Director in business maintenance and development activities such as creating presentations and reports, discussing, working out and implementing new projects with existing clients, meeting with potential /acquiring new clients, preparing quotations, handling price management by analyzing market rates, etc.
•At least 7 to 10 years’ experience with and knowledge of logistics processes, customs procedures and reporting.
•At least 7 to 10 years’ work experience in a logistics and/or freight forwarding environment.
•Training and certificates like IATA, Ass.-Declarant and/or Customs Declarant.
•Language skills: good to excellent command of Dutch and English (verbally and in writing), workable knowledge of/proficiency in other European languages and/or Japanese preferable.
•Advanced computer skills (at least workable knowledge of Word, Excel, Powerpoint, Outlook).
•Proper communication skills, both internally in terms of sharing of information and cooperating on daily operational tasks, reporting to management etc. as well as externally towards customers (service-minded, polite).
•Ability and skills to monitor the daily operation and guide a team.
•Ability to be accurate and punctual.
•Ability to work under pressure (speed/time limits).
•Ability to work in an international (Japanese) environment and team.
•Open, honest, flexible and pro-active character as well as way of thinking.
More specific competences:
•Be customer and service oriented.
•Construct and take care of relations.
•Be commercially oriented.
•Plan and organize.
•Be punctual and accurate.
•Handle stress well.
•Realize goals (KPI).
Nippon Express NEC Logistics Europe B.V. is looking for a new colleague (per immediately) seriously interested in a long-term job as Manager Operations for the Operations Team.
One will start out with fixed-term contracts that would become a permanent contract after proven ability. It’s a full-time position (40 hours per week), currently regular working hours are between 8:30 a.m. and 5 p.m. and the lunch break amounts to 30 minutes.
Nippon Express NEC Logistics Europe B.V. offers an interesting, challenging job in an international and dynamic environment which requires an independent, pro-active way of working in a team. As benefits the company offers 30 paid holidays per year, compensation for commuting costs (based on the valid legislation), a company-sponsored pension scheme and the possibility to participate in a collective medical insurance scheme (discounted premium).